Sales Executive

OVERALL JOB PURPOSE

Handling Walk-In, Tele-In, External Customers (Corporate/ Field Visit) and works along with them to offer the best product suitable to their needs. Manages sales and prospects.

JOB DESCRIPTION

1. Outlook

• Maintain Right Attitude/ Good Communication skills/ Punctuality/ Discipline Executive Attire.
• 100% Monthly Booking & Delivery Target Achievements.

2. Managing All the Sales Details

• Enquiry handling defining 9 MOT’S (Moment of Truths).
• Capturing mandatory customer’s information on ETC (Enquiry Tracking Card).
• GDMS entries on daily and regular basis.
• Vehicle Demonstrations to customers/ comparisons with competitors.
• Test Drive initiation and maintaining 70% ratio overall.
• Pitching finance options/ Insurance/ Accessories/ Extended Warranty and get updated from Finance Manager/ Accessory Head.
• Explaining month’s Hyundai offer and bifurcations of the price list.
• Order Booking form adherence.

3. Co-Ordinate Order to delivery

• Updating Booking follow up regularly basis.
• Delivery Timing/ Delivery Process using Zero day concept (Conveying Time/ date of delivery after taking customer’s appointment).
• Clearing accounts formalities and procuring gate pass a day prior.
• Ensuring delivery car in up-to-date condition before time.
• Introducing CRM to the delivery customer.
• Adherence of Happiness check list maintaining 10/10 rating at the time of delivery.
• Being present at the time of demonstration with the Showroom Service Advisor.

4. Post Sales Responsibility

• Asking Customers for a Reference with good experience offered.
• Follow-up within 24hrs with the customers acknowledging his purchase.
• Home Visit to customers after 15days from the date of delivery.

5. General Responsibilities

• Be present for morning meetings on time.
• To work as a helpful team member across dealership and suggest improvements to immediate superior.
• Ensures successful Operation – 900 (SSI – Score) for maintaining high level of customer service.
• Uses all online formats/ reports for reporting personal performance against targets.

Key Result Areas:

• Achieving Sales Targets on Volume/ Value on all parameters (Refer Goal Sheet).
• Crossing the optimal ratios of conversion (Lead – Appointment -Test drives- Closure bookings).
• Have external customer’s feedback with zero complaints.
• Update oneself through personal training and development.
• Be a self learner for new products/ competitors products and share such data.
• Form ideas for external events to have steady pipelines.